WE ARE YOUR TILE EXPERTS
Our in-house design team is here to help you create your dream space. Book a tilecloud design appointment and we will do the hard work for you.
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To give your order the best chance of arriving before Christmas, we recommend placing your order on or before Friday 8th December*. Standard delivery timeframes apply. Excludes pre order products.
Shipping costs and timeframes are calculated at checkout based on your post code. Our flat rate shipping starts from $70 and delivery timeframes range from 5-14 working days. In the unlikely event your order arrives damaged, incorrect or faulty, please raise a claim within 2 business days of receiving your order and we'll sort it out for you!
TileCloud uses a real-time ordering system to commence orders immediately on confirmation. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision-making process, we encourage you to utilise our 5 samples for $15 service so you know exactly what you are getting prior to placing your order. Exchanges for change of mind must be initiated within 30 days of receipt (provided that items have not been fixed to a surface). Return shipping to TileCloud’s Sydney warehouse in Rosebery, NSW 2018 is to be arranged and paid for by the customer. There is a 25% re stocking fee on any exchange.
Size – Tiles are displayed as their ‘nominal size’ for simplicity. Eg 300x600mm. The actual tile size may vary slightly from this depending on manufacturer. Eg 297x601mm. Please factor in actual size when figuring out if different tile grout joints or patterns will line up.
Batching – The colour, shade, size and texture of tiles can vary from batch to batch. If you are placing an additional order to match with existing tiles, please contact email@example.com to make sure the batch is the same.
Samples – Final products may exhibit variation from sample. Variation in colour, shade, texture and pattern between production runs may occur but will be within manufacturing standards.
Your samples will take between 5-7 business days to arrive (depending on where in Australia you are located).
Depending on where you are located it may take up to 14 business days for you to receive your order. For a comprehensive breakdown by state, follow this link.
Yes, if you're located in NSW you can select click and collect in the cart and pick up from our Sydney warehouse. The warehouse is open for pick ups from 9am till 4:45pm Monday - Friday & 9am till 3:45pm Saturday.
If an item is out of stock, it will show a red pre-order notice with an estimated restock time on the page.
Your tiles will be delivered to the kerbside of the address you provide at checkout using a tail-lift truck or via forklift. Your order will be securely strapped, carefully wrapped to protect it from the elements.
Absolutely love this tile. It looks so soft and delicate. Very easy to lay and grout. The ease of ordering from Tile Cloud was fantastic. Will definitely order again!
These tiles are exactly what we were looking for - we needed a warm white tile (not cool white) to suit our kitchen and laundry; these are perfect. The shipping time was outstanding! We were expecting approx. two weeks to be delivered and they arrived in only 5 days! Very happy.
Beautiful tile. Order was prompt and well packaged. All tiles intact on arrival. Love, love, love this tile! The tile colour changes throughout the day as the sunlight shifts from morning to sunset. I love the colour variation depending on the time of day. Sometimes tiles seem more blue in colour and other times more green/blue. It reminds me of the waves of the sea with all the variations in the colours.
The pink penny tiles are so cute in my new laundry. They were delivered safely and I’m very happy with how they look and the price was competitive with other stores.
Thanks for your awesome review! We hope you adore your new laundry :)
I absolutely love these tiles. In fact I have them in 3 rooms of my home now. They look fantastic in my bar, kitchen and powder room.
I just did a bathroom Reno in the Dural Grey Encaustic Tile & I’m in love with them.
No regrets. I love the broadwater penny round mosaic to bits. It's just as it is on the web. Very class and different.
Loved these tiles so much. I used them as a feature in my bathroom renovation. They looked so good I then decided to put a feature row of them in my kitchen as well - I wasn't even planning on tiling the kitchen!
Shipping and taxes calculated at checkout.
Shipping and taxes calculated at checkout.