TILE DELIVERY COSTS & TIMEFRAMES
TileCloud delivers nationally using specialised delivery partners.
Shipping costs are based on the post code entered at checkout. We offer flat rate regardless of order size. Pricing starts from $70 and varies depending on the state you live in.
View the below summary of costs and timeframes:
New South Wales
QUEENSLAND
VICTORIA
AUSTRALIAN CAPITAL TERRITORY
WESTERN AUSTRALIA
NORTHERN TERRITORY
TASMANIA
SOUTH AUSTRALIA
I ORDERED 10 DAYS AGO WHEN WILL I GET MY ORDER?
If it has been 10 business days since you ordered and you haven’t received any email updates, please contact our customer service team quoting your order number via:
Our customer service team are available to help 9am-5pm AEST Monday - Friday, excluding public holidays.
MY ORDER HAS SHIPPED, BUT WHEN I TRACK IT I CANNOT SEE ANY UPDATES
As we work with a range of providers across Australia to get your tiles to you, delivery updates will differ between providers - this means that some of our providers will be able to provide tracking links, while others will not. Please refer to your shipping confirmation email for more information on what you can expect. If you need any more information, please contact our customer service team quoting your order number via:
Our customer service team are available to help 9am-5pm AEST Monday – Friday, excluding public holidays.
HOW WILL I KNOW WHEN TO EXPECT MY ORDER
You will be notified via email once your delivery has been shipped from our warehouse. As we work with a range of providers across Australia to get your order to you, the delivery experience will differ between providers. This means that some of our providers are able to provide tracking links and a courtesy phone call prior to delivery.
Please refer to your shipping confirmation email for more information.
DO YOU OFFER EXPRESS SHIPPING FOR TILES?
Unfortunately, we’re unable to offer express shipping for our products as they require specialty delivery providers. Sadly, these providers don’t offer express options.
Rest assured, we’re committed to both safe and speedy delivery, and we’re proud to say that 90% of our deliveries arrive ahead of schedule. While we can’t guarantee specific delivery dates, we’re committed to getting your order to you as soon as we can.
HOW WILL MY TILES BE DELIVERED AND DO I NEED TO BE HOME TO RECEIVE MY ORDER?
Your tiles will arrive securely strapped, carefully wrapped to protect them from the elements and delivered to your kerbside using a tail-lift truck or via forklift. Depending on the delivery provider, as a courtesy, some drivers may attempt to call you 1 hour prior to delivering.
Whilst we do advise that it's best for someone to be onsite to coordinate the delivery, it's not essential. If you are not home, the driver has an authority to leave and will deliver the goods to a safe location kerbside. Please understand that due to occupational health & safety insurance considerations, the driver is prohibited from moving the goods past this point.
WHAT SHOULD I DO ONCE MY ORDER HAS ARRIVED?
Whether your project starts in a few weeks or a few months, we strongly encourage you to check your order within two (2) business days of receiving them. This is to ensure you have received the correct items and that they haven't arrived damaged or faulty, and to submit a claim if required.
Read on for a quick guide on how to check your order:
Step 1: Inspect your pallet
Your pallet will arrive securely wrapped in white film with orange security tape intact. If this is not the case, please take a photo and contact us immediately.
Step 2: Inspect your order
Verify the finish, colour, size and pattern match your order
Count the quantity matches your order
Check all boxes are labelled with the same shade and colour
Inspect for any defects or damage
In the unlikely event your order arrives damaged, faulty or incorrect, we will gladly EXCHANGE or REPLACE them. Refer to the returns, exchanges and breakages section for more information on the process or to submit a claim, please click here.
CAN I GET TILE A DELIVERY TO A PO BOX ADDRESS?
Due to logistical, weight, size and fragility reasons, we are unable to deliver orders to PO Box addresses. Please be aware that this is not something our team are able to cross check before shipment so please ensure you have entered a valid address.
