Terms and Conditions

Please see below for our full terms and conditions or alternatively, skip directly to these sections:

RETURNS AND EXCHANGES

WHAT TO DO WHEN YOUR DELIVERY ARRIVES

ESTIMATED DELIVERY TIMES

5 SAMPLES FOR $15 PROMOTION

TERMS AND CONDITIONS OVERVIEW

This website is operated by TileCloud Pty Ltd (ACN 613 902 515) (TileCloud). Throughout the site, the terms “we”, “us” and “our” refer to TileCloud. TileCloud offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions which include our Privacy Policy (available further down on this page) (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - REGISTRATION
You may need to be a registered member to make orders/access products/access certain features of our website.

When you register and activate your account, you will provide us with personal information such as your name and email address. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.

To create an account, you must be:

• at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence

• possess the legal right and ability to enter into a legally binding agreement with us; and

• agree and warrant to use the website in accordance with these Terms.

If you are under the age of 13 years, you may not create an account or register as a member. If you are 13 or older but under the age of 18, you represent that you have reviewed these Terms with your parent or legal guardian to make sure that you and your parent or legal guardian understand these Terms. If you are a parent or guardian permitting a person under the age of 18 (a  Minor) to create an account, you agree to:

• exercise supervision over the Minor's use of our website and account;

• assume all risks associated with the Minor's use of our website and their account, including the transmission of content or information to and from third parties via the Internet;

• ensure that the content and information that the Minor may encounter on our website are suitable for the Minor;

• assume liabilities resulting from the Minor's use of our website and their account;

• ensure the accuracy and truthfulness of all information submitted by the Minor; and

• provide the consents contained in these Terms on behalf of the Minor.

We may ask you to confirm that you have your parent's or legal guardian's permission and that they have agreed to these Terms on your behalf, and, even if we do not do this, we will assume that this is the case and will provide access to our website and your account on this basis.

SECTION 2 – PURCHASES

A. Products

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Exchanges Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

5 samples from $15 - This payment is fully refundable when you make a full purchase . To receive the refund you need to have paid the $15 in full. This offer is only redeemable once per a customer. E.g. If a customer purchases any combination of  Tile and Tapware samples or more than one sample pack, they will only receive a refund for $15. The Refund code is emailed to the customer email address they enter at checkout. This offer is valid for 6 months from sample order date.

B. Supply of Products

It is your responsibility to check your order at the time of purchase and delivery within two (2) business days, including but not limited to: the dimensions, colours, shade variations, quality, quantity and any other detail shown on any orders. Each tile should be checked for colour, size and quality before being laid. Installation of the tiles constitutes acceptance. No claims will be entertained after fixing. Measurements and quantities must be thoroughly checked with your tiler before being finalised.

It is the responsibility of the customer to check the accuracy of the quantity of product, prior to completing your order. All products sold by TileCloud are to be fixed and applied in accordance with the manufacturer's instructions and all goods must be used in accordance with recognised industry standards. No responsibility will be accepted by TileCloud for damage which occurs from the use of acids in cleaning or any other procedure which is not recommended by the manufacturer.

Please check that you have sufficient product before tiling as no guarantee is given that subsequent supplies of the same product will be available or will match in shade from the same batch previously purchased. If you need to match your order to other tiles please let us know prior to placing your order.

C. Storage of Tiles.

If you have elected “Click and Collect” from our Rosebery warehouse, once TileCloud have provided notification that tiles are ready for collection, you acknowledge that such goods will be held in storage for a maximum of 10 days, after which such goods will attract a storage fee of $10 per order/per day.

D. Delivery of Tiles

In making a purchase of products, you agree to accept delivery of those products. If you are not able to accept delivery you must advise TileCloud before a delivery is attempted. Any additional fees or charges as a result of failed delivery attempts or redeliveries made by couriers will be passed on to the purchaser at full price.

TileCloud will use reasonable endeavours to deliver goods to you on the estimated delivery date (and within 12 business days) during TileCloud’s normal business hours of 9am-5pm, Monday to Friday. TileCloud does not guarantee that delivery will be made within the delivery date and TileCloud will not be liable for any delay to the extent that such delay is due to causes beyond its control, including (but not limited to) its manufacturing, shipping or delivery delays, strikes, force majeure and other acts of God.

Claims made for: incorrect supply, short supply; or goods damaged in transit; or any discrepancies with regards to an invoice must be made within two (2) business days of the delivery date, otherwise they will not be considered. For goods damaged in transit or delivery we require photographic evidence before we can commence replacing said damaged goods. All deliveries are dispatched on pallet(s) and are delivered kerbside at the specified address by one of our nominated shipping companies and subject to their standard terms. Suitability of kerbside drop-off location and associated permission to use that area are the responsibility of the purchaser. Once tiles are delivered to the kerbside, they become the sole responsibility of the purchaser. For smaller orders, it is at the discretion of the courier should they choose to deliver beyond the kerbside i.e. to a residential address doorstep, apartment building or similar.

You will be notified once your order has been dispatched from our warehouse, outlining further information on your delivery and any tracking that is available. If the nominated, delivery company attempts to deliver your tiles and they are rejected, you will be invoiced by TileCloud for any costs associated with the re-delivery of your tiles at a later date. TileCloud reserves the right to request the hold off of any re-delivery until associated delivery fees are paid for by you. For more information on the delivery process please view our video.

ESTIMATED DELIVERY TIMES

All delivery times are an estimate only. TileCloud does not provide any warranties in relation to delivery times and shall not be liable for any delays in delivery.  

E. What to do when your delivery arrives

Inspect your delivery for damage. Your pallet should arrive securely wrapped in white film with orange SECURITY TAPE intact.

If this is not the case, please take a photo and contact us immediately.

Inspect your tiles:

Verify: The finish, colour, size and pattern of the tiles match your order.
Count: The quantity of the tiles match your order.
Check: All boxes are labelled with the same shade and colour.
Inspect: All tiles for defects or damage.

If defects or damage have occurred, we will gladly EXCHANGE or REPLACE them in accordance with our Returns & Exchanges policy below.

All claims must be notified to sales@tilecloud.com.au within two (2) business days of delivery being made.

Include detailed photos that are required for insurance purposes.

Important notes:

• It is the responsibility of the tiler under management of the builder and/or homeowner to check tiles before laying them.

• Tiles are quoted in their nominal (approximate) size only. As an industry standard their actual size can vary by +/- 2 mm.

• We can’t guarantee a wall tile and a floor tile will line up perfectly despite both tiles showing a nominal size, e.g. ‘300x600’. 

F. Returns: Tile & Tile Products

• TileCloud accept returns for a refund (minus a 25% restocking fee) within 30 days of delivery
• Returns must be initiated within 30 days of receipt (provided that items have not been fixed to a surface).
• You acknowledge that once the tiles have been fixed to a surface, you shall be deemed to have accepted the tiles. TileCloud shall not be liable for the cost of removing tiles that have been fixed.
  
• Goods must be returned in the original packaging, undamaged and in saleable condition. 
• If items in your order are damaged, incorrect, or faulty, TileCloud will arrange return shipping and replacement of the affected tiles. Please document any damage or issues with photos (ideally still in original packaging) to help identify the cause so we can continue to improve our service. 
• To be eligible for a return you must be a full paying customer. If you did not purchase the items, you are not eligible for a refund. A receipt or proof of purchase is also required. 
• There is a 25% restocking fee on any return. 

Returns: Bathware & Yabby Tapware

Bathware & Yabby Tapware purchased via TileCloud can be returned within 100 days of delivery for a refund (excluding shipping fees). Returns will not be accepted outside of the 100-day period.

• Return shipping to TileCloud’s Warehouse is to be arranged and paid for by the customer.
• Goods must be returned in the original packaging, undamaged and in a saleable condition.
• To be eligible for a return you must be a full paying customer. If you did not purchase the
product, you are not eligible for a refund. A receipt or proof of purchase is also required.

• Returns will not be accepted if product has been installed or used.

Returns & Exchanges: Thermogroup Products 
Thermogroup products purchased via TileCloud can be returned within 100 days of delivery for a refund (excluding shipping fees). Returns will not be accepted outside of the 100-day period.

• Return shipping to TileCloud’s Warehouse is to be arranged and paid for by the customer.
• To be eligible for a return you must be a full paying customer. If you did not purchase the
product, you are not eligible for a refund. A receipt or proof of purchase is also required.
• Goods must be returned in the original packaging, undamaged and in a saleable condition.
• Returns will not be accepted if product has been installed or used.

Please refer to the Thermogroup website for terms, conditions and warranty information. 

SECTION 3 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Exchanges Policy (in section 5F).

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy .

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of the Services provided to you.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us or as required by law) provided as is and as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall TileCloud, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

In Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled:

• to cancel your service contract with us; and

• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Nothing in these terms and conditions purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law or the Competition and Consumer Regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless TileCloud and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – COLLECTION NOTICE
We collect personal information about you in order to respond to your enquiries, process your registration, sell you products and provide you with services and for purposes otherwise set out in our Privacy Policy.

We may disclose that information to third parties that help us deliver our services (including couriers, information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services and products to you. We may also disclose your personal information to recipients that are located outside of Australia, for example, our business partners located in New Zealand.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at sales@tilecloud.com.au

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the state of New South Wales, Australia.

SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@tilecloud.com.au

MOBILE TERMS OF SERVICE
The TileCloud mobile message service (the "Service") is operated by TileCloud (“TileCloud”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TileCloud’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TileCloud through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TileCloud. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to TileCloud or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TileCloud mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to TileCloud or email sales@tilecloud.com.au 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.