Your tapware is covered by our warranty on top of your Australian Consumer Law rights. The warranty runs from the day your order is delivered.
Residential: Structure — Lifetime | Finish — 5 years | Cartridge — 7 years
Commercial: Structure — 10 years | Finish — 1 year | Cartridge — 5 years
Cartridge covers the cartridge and aerator.
"Lifetime" means the period during which the original purchaser owns the premises where the product was first installed.
- Covers the product only, excluding labour, removal and reinstallation. Installation must be by a licensed plumber and comply with Australian Standards. Outdoor coverage applies only to designated 316 stainless steel outdoor-rated products.
Not covered
Excludes issues caused by unqualified or non-compliant installation, improper cleaning, normal wear or fading, accidents or misuse, unauthorised repairs or modifications, unsuitable water pressure or temperature, missing required components, and contaminated or unfiltered water supplies.
View our full warranty terms HERE.
Making a claim
Contact us within 30 days of finding the fault. Have your proof of purchase, the product name/SKU, and photos of the issue ready. If a plumbed product is leaking, shut the water off at the isolation stops before taking photos. If the product hasn't been installed yet, don't install it — fill out our claims form.
