You've recently placed your order and have received a shipping confirmation email - you might be wondering what to expect next with your delivery!

Receiving delivery of bulky and fragile items is a little different to your average delivery. That's why we've partnered with a number of trusted shipping partners to get your order to you as quickly and safely as possible. Unlike parcels, the ability to receive live tracking updates does vary between shipping partners and delivery locations.

Read on for a summary of what to expect. 

Delivery Partner Shipping ID   Live Tracking Available Delivery 
Locations		 Delivery Experience Contact Details
Newline NT
e.g NT123456		 N

Sydney Metro

&

Greater Sydney Area

You will receive a shipping confirmation email on the day your order is dispatched from our warehouse.

Once order leaves our warehouse, it is taken to a sorting facility to be allocated to your delivery truck.

Courtesy call: we request drivers call 1 hour prior to making the delivery
(02) 9604 7177
Tatana ID
e.g. ID1234		 N
QLD, SA,
VIC & WA
Metro Areas

You will receive a shipping confirmation email on the day your order is dispatched from our warehouse.

After it leaves our warehouse it is taken to a sorting facility and freighted to your local depot.

Once it is received to your local depot, the Tatana Team will contact you to arrange a day for you to receive the delivery.

Courtesy call: we request drivers call 1 hour prior to making the delivery
(02) 9037 8265 
Border Express

TIL 

e.g. TIL123456(001)

 Y* Metro Australia-wide

You will receive a shipping confirmation email on the day your order is dispatched from our warehouse. A tracking link will be provided in this email.

Scan events will take place when your order is scanned to your local depot and again once it's out for delivery to you.

Courtesy call: we request drivers call 1 hour prior to making the delivery
1300 100 239
Border Express
e.g. TIL123456(001) 		Y* Regional Australia-wide

You will receive a shipping confirmation email on the day your order is dispatched from our warehouse. A tracking link may be provided in this email.*

Scan events will take place when your order is scanned to your state's main sorting depot. After that it will be on- forwarded to your local courier who will complete the delivery.

Courtesy call: we request drivers call 1 hour prior to making the delivery

*Live tracking may not be available in some regional areas
1300 100 239
Xpress Freight Management  e.g. TIL001234 Y Metro areas WA & SA

You will receive a shipping confirmation email on the day your order is dispatched from our warehouse. A tracking link will be provided in this email.

Scan events will take place when your order is scanned to your local depot and again once it's out for delivery to you.

Courtesy call: we request drivers call 1 hour prior to making the delivery

 13000 977 377

 

Have some more delivery questions that aren't answered here? You might find the answer you're looking for in our FAQ's

Click here to view some frequently asked questions about delivery.

We're here to help!

If you still need a little help, reach out to our customer service team by emailing us at sales@tilecloud.com.au, by calling us on 02 9557 6785 or by live chatting to us on the website. Be sure to quote your order number when speaking with the team.