Your tile samples will take 5 days to arrive.

It will takes 12 days for you receive your order from the order day.

It takes 12 days for you receive your order from order day.  As you placed your order 5 days ago, we are still processing it and will send you an email confirmation as soon as it ships.

If it has been 10 days since your order please contact our customer service team quoting your order number via live chat, email to sales@tilecloud.com.au or via phone (02) 9557 6785. Our offices are open 9-5pm AEST Monday - Friday.

If you are experiencing this problem please contact our customer service team quoting your order number via live chat, email to sales@tilecloud.com.au or via phone (02) 9557 6785. Our offices are open 9-5pm AEST Monday - Friday.

At Tilecloud you can definitely shop our express shipping range, all of these tiles will get shipping the next working day. If the tiles you would like to purchase are not in the express shipping category then you can always give us a call and we can give you an accurate delivery estimate.If you live in WA unfortunately you can not do express shipping.

All our tiles are delivered on a pallet, each truck will have a tailgate and deliver them to the curbside. Drivers are unable to hand unload the goods due to insurance. 

We recommend having your tiler or ore helping hands to help bring them further into the property/upstairs.

When your tiles leave tile cloud, you will be emailed a tracking number. Please keep an eye on the delivery. If you are not home for the delivery the driver will leave a card and you can re-book delivery on a day that works for you.

 Not all delivery companies are able to call 30 minutes before delivery.

Delivery Prices

All returns for exchange must be for the entire quantity of tiles from the initial order. Partial returns, spares and leftover tiles will not be accepted for return or exchange. We suggest putting the tiles on gumtree or facebook market place as someone local will come and purchase them.

Yes we do accept returns for an exchange only. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision making process, we encourage you to utilize our 5 samples for $15 service so you know exactly what you are getting prior to placing your order . 

All tiles can be exchanged within 30 days of delivery. Return shipping to TileCloud’s Sydney warehouse in Alexandria, NSW 2015 is to be arranged and paid for by the customer,There is a 25% re stocking fee on any exchange. 

TileCloud commences orders immediately on order confirmation. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision making process, we encourage you to utilize our 5 samples for $15 service so you know exactly what you are getting prior to placing your order. We do offer exchanges within 30 days.

To be eligible for an exchange you must be a full paying customer. If you did not purchase the tiles, you are not eligible for an exchange. All returns for exchange must be for the entire quantity of tiles from the initial order. Partial returns, spares and leftover tiles will not be accepted for return or exchange.Please note - There is a 25% re stocking fee on any exchange.

TileCloud will arrange return shipping and replacement of the affected tiles. Please document any damage or issues with photos (ideally still in original packaging) to help identify the cause so we can continue to make our service better in the future.

We can help! Our interior design team have perfectly paired grout colours in the description of your tile choice. We have also created videos to help our customers with the process. Click to watch "Choosing Grout - 7 Steps to Tile Perfection" by our team. 

Depending on your aesthetic and tile a couple of grouts may go perfectly too. If you want to get a second opinion or want to think outside the box. We have over a dozen different shades to choose from, so call our design team for free advice on (02) 9557 6785 or send us an email to sales@tilecloud.com.au.

Do not stress. Our design team are available to help. You can send a picture of your space and your tile in an email to sales@tilecloud.com.au for a second opinion. We understand choosing tiles can be hard which is why we offer free design advice.If you live local to Sydney, you can also call us on (02) 9557 6785 too book an appointment in our warehouse with the design team.

Yes, we can help. Searching by category on our website will help give you a great understanding of what tiles you should use via home and in each description we tell you if this tile is "easy-to -clean" and if it is for floors, walls or both! You can always call our team on (02) 9557 6785 who can advise you look, feel, purpose and maintenance of the tiles you like We would highly recommend if you are a first timer or simply looking for tips to watch our video on "Material Selection - 7 Steps to Tiling Perfection". Our team are pro-renovators and have been there, done that.

Things that might be affecting your Afterpay limit: 

• Afterpay have a limit $2000 spend on transactions
• Are there sufficient funds on your card (generally they look to see 25% of the order value available to spend (this is usually $500 for new customers).
• Amount you have to repay, it may help to pay some off (not a guarantee) 
• Adding a credit card may increase your spending power (not a guarantee) 

Please contact Afterpay for more information about your specific transaction and account. 

You can apply for an Afterpay account during checkout, however new accounts usually have a $500 limit.

We accept Mastercard, Paypal, VISA, Amex, Diners Club and Afterpay. We operate online, so unfortunately we cannot accept cash. We do also accept payments over the phone and bank transfer if you are having trouble, contact us on (02) 9557 6785.

Yes, we do! Simply select Afterpay during checkout to apply, you will receive an answer within seconds and can purchase straight away. No waiting around for days for credit approvals or credit cards to arrive, this is all done online during checkout. All terms are subject to change via Afterpay.

>Offer is valid for 6 months from sample order date.

This offer is only redeemable once per a customer. E.g. If a customer purchase 3 samples packs and pays $45, they will only receive a refund for $15. Refund code is emailed to the customer email address they enter at checkout.

Our price beat guarantee applies to all ceramic tiles of the same brand of stocked items sold by direct competitors in Australia. Basically, if someone is doing the same thing for cheaper, we’ll beat it by 10%.

Excludes trade/commercial prices, stock liquidation prices and does not apply to trade or commercial quantities.  Includes delivery and regional costs.