We do indeed, with a few conditions.
Tiles & Tile Products, we accept returns for an exchange only, within 30 days of delivery, provided we still stock the same batch, the items are in a saleable condition and aren’t a partial return. We can’t give refunds after an order has been placed unless there’s a fault, so please double-check before you hit the purchase button! Our design experts are here to help you choose with confidence and our sample packs let you see the quality, finish, and colour of the tiles before you commit.
Prior to any return for exchange request, a batch check will need to be conducted to ensure we still stock items from the same batch. If we no longer stock the same batch then, unfortunately, we are not able to accept the items back. Please reach out to our friendly customer service team at sales@tilecloud.com.au to commence a batch check and they will get the process started for you. If the items are approved to be returned for an exchange, it is your responsibility to arrange and pay to get the items back to our warehouse in Rosebery NSW. Please note, there is a 25% restocking fee on any returned items.
Bathware, Yabby Tapware & underfloor heating, can be returned within 100 days of delivery for a full refund (excluding return shipping fees). Returns will not be accepted outside of the 100-day period.
• Return shipping to TileCloud’s Warehouse is to be arranged and paid for by the customer.
• To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required.
• Goods must be returned in the original packaging, undamaged and in a saleable condition.
• Returns will not be accepted if the product has been installed or used.
