Shipping currently takes between 5-14 working days. The shipping cost is based on your postcode and is calculated during checkout. We offer a flat rate regardless of order size, pricing starts from $70 and varies depending on the state you live in. Please refer to our help centre for a full breakdown of prices and est. delivery times. TileCloud doesn't currently offer an express shipping option. In the unlikely event your order arrives damaged, incorrect or faulty, TileCloud will replace the affected items. Please document any damage or issues with photos (ideally still in original packaging) to help identify the cause so we can continue to make our service better in the future.
Together with our real-time ordering system, TileCloud commences orders immediately on confirmation. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision making process, we encourage you to utilize our 5 samples for $15 service so you know exactly what you are getting prior to placing your order. All items can be exchanged within 30 days of delivery. Return shipping to TileCloud’s Sydney warehouse in Rosebery, NSW 2018 is to be arranged and paid for by the customer. There is a 25% re stocking fee on any exchange.
Customers can purchase 5 tile samples for $15. This $15 is redeemable upon purchase. Customers can also purchase tapware colour samples. Each tapware colour sample is $5. Customers can purchase a combination of tile and tapware samples within 1x transaction (Up to 5 at a time) If your sample order exceeds $15, only $15 is redeemable upon full order purchase.
Fantastic product that we initially selected for the deck of our new clubhouse, but ended up putting in our canteen refurbishment as well as they look great, hide the dirt you inevitably get in a high traffic area and best of all are safe (because of the grip) in an area that used to get slippery when wet.
Walls are Jindabyne Gloss White Tile in subway pattern, which make the space look bright and fresh.
TileCloud were great to deal with throughout and thoroughly recommend them!
great quality, fast service, beautiful design!
We chose the Redfern terrazzo tiles and couldn’t be happier ! Although we had to make a rush decision before our sample tiles arrive (dam Covid) we bit the bullet and decided to order them due to your Instagram page showing them off in all sorts of light perfectly . They arrived within 4 days of ordering!!!! Thank you for your quick service and efficient emailing back answering all sorts of questions we had !
We love the look of these external tiles on our alfresco.
These tiles are exactly what I had in mind and matched perfectly to the online images. I was slightly concerned that the 'terrazzo look' would look unrealistic and a bit cheap, but upon seeing them in person and since they've been laid, I couldn't be happier with how they look. They also have a nice feeling underfoot and I haven't tested them with water yet, but I'd say they're a low slip risk.