WE ARE YOUR TILE EXPERTS
Our in-house design team is here to help you create your dream space. Book a tilecloud design appointment and we will do the hard work for you.
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To give your order the best chance of arriving before Christmas, we recommend placing your order on or before Friday 8th December*. Standard delivery timeframes apply. Excludes pre order products.
Shipping costs and timeframes are calculated at checkout based on your post code. Our flat rate shipping starts from $70 and delivery timeframes range from 5-14 working days. In the unlikely event your order arrives damaged, incorrect or faulty, please raise a claim within 2 business days of receiving your order and we'll sort it out for you!
TileCloud uses a real-time ordering system to commence orders immediately on confirmation. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision-making process, we encourage you to utilise our 5 samples for $15 service so you know exactly what you are getting prior to placing your order. Exchanges for change of mind must be initiated within 30 days of receipt (provided that items have not been fixed to a surface). Return shipping to TileCloud’s Sydney warehouse in Rosebery, NSW 2018 is to be arranged and paid for by the customer. There is a 25% re stocking fee on any exchange.
Size – Tiles are displayed as their ‘nominal size’ for simplicity. Eg 300x600mm. The actual tile size may vary slightly from this depending on manufacturer. Eg 297x601mm. Please factor in actual size when figuring out if different tile grout joints or patterns will line up.
Batching – The colour, shade, size and texture of tiles can vary from batch to batch. If you are placing an additional order to match with existing tiles, please contact sales@tilecloud.com.au to make sure the batch is the same.
Samples – Final products may exhibit variation from sample. Variation in colour, shade, texture and pattern between production runs may occur but will be within manufacturing standards.
Your samples will take between 5-7 business days to arrive (depending on where in Australia you are located).
Depending on where you are located it may take up to 14 business days for you to receive your order. For a comprehensive breakdown by state, follow this link.
Yes, if you're located in NSW you can select click and collect in the cart and pick up from our Sydney warehouse. The warehouse is open for pick ups from 9am till 4:45pm Monday - Friday & 9am till 3:45pm Saturday.
If an item is out of stock, it will show a red pre-order notice with an estimated restock time on the page.
Your tiles will be delivered to the kerbside of the address you provide at checkout using a tail-lift truck or via forklift. Your order will be securely strapped, carefully wrapped to protect it from the elements.
Absolutely love this tile. It looks so soft and delicate. Very easy to lay and grout. The ease of ordering from Tile Cloud was fantastic. Will definitely order again!
These tiles are exactly what we were looking for - we needed a warm white tile (not cool white) to suit our kitchen and laundry; these are perfect. The shipping time was outstanding! We were expecting approx. two weeks to be delivered and they arrived in only 5 days! Very happy.
Beautiful tile. Order was prompt and well packaged. All tiles intact on arrival. Love, love, love this tile! The tile colour changes throughout the day as the sunlight shifts from morning to sunset. I love the colour variation depending on the time of day. Sometimes tiles seem more blue in colour and other times more green/blue. It reminds me of the waves of the sea with all the variations in the colours.
Love this tile made my bathroom a beautiful place to be, thank you
Hey Carrie,
Thanks so much for your review, we love it too!
Glad we could help create a great bathroom for you :)
-Grace
Love the quality, look and feel of these tiles. Able to pair with different colour combinations of the Newport Subway.
We've finally managed to find a great combo of tiles for our new project. Cant wait to see it come to life.
Mornington Limestone Grey, Brushgrove White Matt & Elwood Matt Carrara Fishscale.
Really great floor tiles for our new bathroom.
The large tiles make our ensuite bathroom look amazing. We have had so many comments and they really blend well with the matching grout.
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