Get 5 samples for $5. Use code BIRTHDAY10 at checkout to receive $10 off any sample pack purchase (T&C apply)
Get 5 samples for $5. Use BIRTHDAY10 at checkout.
Get 10% off tapware when you order tiles and tapware together. Use the code YABBY10 (T&C apply)
Get 10% off tapware when you order tiles and tapware together. Use the code YABBY10 (T&C apply)

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frequently asked questions

HOW DOES A DESIGN APPOINTMENT WORK?

Our Interior Designer will start by clarifying the look and feel you want to create, with help from a selection of images to spark inspiration, as well as your moodboard (if you have one). Once you’ve nailed the design direction, they’ll work with you to flesh out your ideas with some of our range.

We’ll usually prepare some flat lays incorporating the different surfaces (not just tiles!) in your space to help you visualise the final look more cohesively. You may leave with a clear idea of what you want or a few routes you’d like to explore before you settle on the final look.

If you’re short on time or have locked in your final look, we can assist in measuring up and providing a quote for approval and subsequent ordering.

HOW LONG DOES A DESIGN APPOINTMENT LAST?

Your appointment may be quick (if you’re already pretty set on your selection) or could be longer if it takes a while to lock down specific arrangements of tiles that work for your project or if we’re helping to specify a whole home.

DOES A DESIGN APPOINTMENT COST ANYTHING?

We charge a booking fee of $20 which is taken at the time of booking and is fully redeemable on any TileCloud purchase made up to one year after the consultation. * Currently, our design appointments are at no cost to you.

Why charge? We value your time and ours - the deposit acts like an agreement between us that you have our undivided attention during the appointment and that we’ll do everything we can to help you pin down a design you love.

WHAT IS THE DESIGN APPOINTMENT CANCELLATION POLICY?

We understand that things come up so no worries if you need to cancel. All we ask is that you give us 24 hours’ notice and we can refund your booking fee.

You can also reschedule your appointment through our booking system free of charge with more than 24 hours’ notice.

If you cancel less than 24 hours before your appointment, the booking fee is not refunded. This is because we are unlikely to be able to fill your slot at such short notice. Thank you for your understanding!