Together with our real-time ordering system, TileCloud commences orders immediately on confirmation. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision making process, we encourage you to utilize our 5 samples for $15 service so you know exactly what you are getting prior to placing your order.
All tiles can be exchanged within 30 days of delivery. Return shipping to TileCloud’s Sydney warehouse in Alexandria, NSW 2015 is to be arranged and paid for by the customer,There is a 25% re stocking fee on any exchange.
If for some reason the tiles in your order are damaged, incorrect or faulty, TileCloud will arrange return shipping and replacement of the affected tiles. Please document any damage or issues with photos (ideally still in original packaging) to help identify the cause so we can continue to make our service better in the future.
To be eligible for an exchange you must be a full paying customer. If you did not purchase the tiles, you are not eligible for an exchange. A receipt or proof of purchase is also required. All returns for exchange must be for the entire quantity of tiles from the initial order. Partial returns, spares and leftover tiles will not be accepted for return or exchange.There is a 25% re stocking fee on any exchange.